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Printing Takes a Long Time in LS Retail

Problem (ISSUE-013)​

Printing sales receipts takes an unusually long time in LS Retail. The issue is caused by a large number of records in the Trans. Server Work Table that do not have a store value on the branch server or offline POS.

Symptoms​

  • Printing receipts is noticeably slow.
  • Users experience long waiting times at the POS when printing.
  • System performance appears normal except when printing.

Solution​

Step 1: Open the Trans. Server Work Table​

  1. Open Object Designer.
  2. Search for and open the table: Trans. Server Work Table.

Step 2: Clean Up Invalid Records​

  1. Locate records where the Store field is empty or has no value.
  2. Locate records where the Key1 field does not match the valid patterns VOUCHER±<RandomNumber> or AMRCARDS±<RandomString>.
  3. Delete the records that do not have a valid store value.

Prevention​

  • Regularly monitor the Trans. Server Work Table for records without a store value.
  • Review integration or data-import processes to ensure that all transactions are created with a valid store value.
  • Schedule periodic maintenance to clean up old or invalid work table records.

Additional Resources​

Last updated on by shellatomic